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LIHEAP Members Only

Welcome to the Iowa Low-Income Home Energy Assistance Program's (LIHEAP) Members Only page. This page is dedicated to the Community Action Agencies in Iowa operating the LIHEAP Program. It is a place to find documents related to the program. If you would like something added to this page, please email christine.taylor@iowa.gov LIHEAP Bureau Chief. Suggestions are always welcome!

Appeal & Hearing Procedure - English (PDF) (uploaded 09/26/18) - No revisions for FY20

Other Languages
Appeal & Hearing Procedure - Arabic (Middle Eastern) (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Arabic (South Sudanese) (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Burmese (Myanmar) (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Chin (Hakha) (PDF) (uploaded 06/03/20)
Appeal & Hearing Procedure - French (African) (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Karen (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Karenni (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Kinyarwanda (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Kunama (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Marshallese (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Nepali (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Spanish (Latin American) (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Swahili (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Tigrinya (Ethiopia) (PDF) (uploaded 06/03/20) 
Appeal & Hearing Procedure - Vietnamese (PDF) (uploaded 06/03/20) 

Front/Back

FY 2020 LIHEAP Bill Insert - English - Front/Back (PDF) (uploaded 09/05/19)
FY 2020 LIHEAP Bill Insert - English - Front/Back (Word) (uploaded 09/05/19)

FY 2020 LIHEAP Bill Insert - Spanish - Front/Back (PDF) (uploaded 09/05/19)
FY 2020 LIHEAP Bill Insert - Spanish - Front/Back (Word) (uploaded 09/05/19)

One-Page

FY 2020 LIHEAP Bill Insert - English - 1 Page (PDF) (uploaded 09/05/19)
FY 2020 LIHEAP Bill Insert - Spanish - 1 Page (PDF) (uploaded 09/05/19)

FY 2020 LIHEAP Bill Insert - Arabic (Middle Eastern) - 1 Page (PDF) (uploaded 06/03/20)
FY 2020 LIHEAP Bill Insert - Arabic (South Sudanese) - 1 Page (PDF) (uploaded 06/03/20)
FY 2020 LIHEAP Bill Insert - Burmese - 1 Page (PDF) (uploaded 09/05/19)
FY 2020 LIHEAP Bill Insert - Chin (Hakha) - 1 Page (PDF) (uploaded 06/03/20)
FY 2020 LIHEAP Bill Insert - Karen - 1 Page (PDF) (uploaded 09/05/19)
FY 2020 LIHEAP Bill Insert - Karenni - 1 Page (PDF) (uploaded 09/05/19)
FY 2020 LIHEAP Bill Insert - Kinyarwanda - 1 Page (PDF) (uploaded 09/05/19)
FY 2020 LIHEAP Bill Insert - Kunama - 1 Page (PDF) (uploaded 06/03/20)
FY 2020 LIHEAP Bill Insert - Marshallese - 1 Page (PDF) (uploaded 09/05/19)
FY 2020 LIHEAP Bill Insert - Nepali - 1 Page (PDF) (uploaded 10/25/19)
FY 2020 LIHEAP Bill Insert - Swahili - 1 Page (PDF) (uploaded 06/03/20)
FY 2020 LIHEAP Bill Insert - Tagalog - 1 Page (PDF) (uploaded 09/05/19)
FY 2020 LIHEAP Bill Insert - Tigrinya (Ethiopia) - 1 Page (PDF) (uploaded 06/03/20)
FY 2020 LIHEAP Bill Insert - Vietnamese - 1 Page(PDF) (uploaded 09/05/19)

A meeting was held May 27, 2020 to provide LIHEAP CARES Act guidance. The slide deck from that meeting, as well as the recording, are below. 

Slide Deck with Questions and Answers (PDF) (uploaded 05/28/20)

Meeting Recording (YouTube Video) (linked 05/28/20)

Denial Letter (Word) (uploaded 08/15/18) - No revisions for FY20

  • Contract with the State
     
  • Intake Form (updated 11/27/19)
     
  • Policy and Procedures Manual
    Questions are grouped by sections of the manual. Sections without FAQs are not listed.

4.00 Applications (updated 01/29/20)
5.00 Program Eligibility Requirements (updated 01/30/19)
6.00 Income  (updated 01/30/20)
7.00 Social Security Number (SSN) Documentation Requirements  (updated 12/04/19)
8.00 Documentation and Recordkeeping (updated 09/10/19)

9.00 Moratorium on Winter Disconnections (updated 09/10/19)
11.00 Payments (updated 01/30/19)
12.00 Vendors (updated 01/29/20)
14.00 Change of LIHEAP Customer Status (updated 01/30/19)
15.00 Crisis Program (updated 01/23/20)
20.00 Definitions (added 01/29/20)

Appendix C - LIHEAP Income Source Guide (updated 01/29/20)
Appendix D - Energy Burden Table (updated 09/10/19)
 

Instruction Manual (PDF) (updated 12/26/18 - with county search instructions) - No revisions for FY20

Click here to proceed to the page with forms (updated 06/03/20)

For all IDEA agendas and meeting minutes, visit the Member Page of https://iowacommunityaction.org/

Username: icaamember
Password: stayconnected

 

On June 26, 2019, IDEA held a day-long training. Below, are the handouts and presentations from that meeting.

Performance Measures Presentation by Christine Taylor, LIHEAP Bureau Chief (PPT)
FY17 Grantee Profile - Iowa handout (PDF)
FY18 Executive Summary - Iowa handout (PDF)
Iowa Legal Aid Presentation by Jim Kringlen (PDF)

CARES Act Contract

CARES Act Contract - Sample (PDF) (uploaded 05/26/20)
Declarations Sheet - CARES Act (PDF) (uploaded 05/26/20)
General Terms & Conditions (PDF) (uploaded 09/23/19)
Designation of Additional Signatories - CARES Act (Excel) (uploaded 05/26/20)
 

FY20 LIHEAP Contract

FY20 LIHEAP Contract - Sample (PDF) (uploaded 09/23/19)
General Terms & Conditions (PDF) (uploaded 09/23/19)
Iowa LIHEAP Program - Designation of Additional Signatories (Excel) (uploaded 09/23/19)

LIHEAP Coordinators - Contact List (PDF) (updated 10/31/19)

The U.S. Department of Health & Human Services has allowed states and their subgrantees to use the national LIHEAP logo. Below are two that may be used. Obtained from https://liheapch.acf.hhs.gov/.

National LIHEAP Logo

National LIHEAP Logo (house only)

Below are the programmatic monitoring tools used by state staff (Chris and John) for FY19. Please note that because the tools are new, we are making changes throughout the year. Check back often for the current version. 

Monitoring Questionnaire/Report (uploaded 06/11/19)
Vendor Files (uploaded 06/11/19)
Household Files (uploaded 06/11/19)

FY20 LIHEAP Policy and Procedures Manual - effective October 1, 2019  - September 30, 2020 (PDF) (uploaded 09/10/19)
FY20 LIHEAP Policy and Procedures Manual - effective October 1, 2019  - September 30, 2020 (Word) (uploaded 09/12/19)

List of ALL policy changes from FY19 Revised 09/26/19 (PDF) (uploaded 09/26/19)

FY20

LIHEAP PN20-01  - Effective October 1, 2019 (PDF) (uploaded 09/10/19)
Intake Form, Heating System Repair/Replacement Inspection Sheet, $3,000 Heating Unit Expenditure Limit Waiver Request Form, Changes to Iowa LIHEAP Policy and Procedures Manual

LIHEAP PN20-02 - Effective October 1, 2019 (PDF) (uploaded 09/26/19)
Changes to Iowa LIHEAP Policy and Procedures Manual

LIHEAP PN20-03  - Effective March 18, 2020 (PDF) (uploaded 04/09/20)
Changes to Iowa LIHEAP Programmatic Operations Due to COVID-19

LIHEAP PN20-03a - SUPERSEDES PN20-03 - Effective March 19, 2020 (PDF) (uploaded 04/09/20)
Changes to Iowa LIHEAP Programmatic Operations Due to COVID-19

LIHEAP PN20-04 - Effective April 9, 2020 (PDF) (uploaded 04/09/20)
Changes to Iowa LIHEAP Programmatic Operations Due to COVID-19

LIHEAP PN20-05 - Effective April 15, 2020 (PDF) (uploaded 04/15/20)
Changes to Iowa LIHEAP Programmatic Operations Due to COVID-19

LIHEAP PN20-06 - Effective May 19, 2020 (PDF) (uploaded 05/19/20)
Changes to Iowa LIHEAP Programmatic Operations Due to COVID-19

LIHEAP PN20-07 - Effective May 18, 2020 (PDF) (uploaded 07/10/20)
Changes to Iowa LIHEAP Programmatic Operations Due to COVID-19

LIHEAP PN20-08 - Effective July 13, 2020 (PDF) (uploaded 07/10/20)
Changes to Iowa LIHEAP Programmatic Operations Due to COVID-19

Attachment: Weatherization Program Notice PN20-04 (PDF)
 

FY19

LIHEAP PN19-01 - Effective October 1, 2018 (PDF) (uploaded 09/21/18)
Waiver Requests, ECIP Heating System Repair/Replacement Inspection Sheet, Changes to Iowa LIHEAP Policy and Procedures Manual

Attachments
Social Security Number (SSN) Waiver Request (PDF) (uploaded 09/21/18)
Payment to Secondary Vendor Waiver Request (PDF) (uploaded 09/21/18)
$3,000 Heating Unit Expenditure Limit Waiver Request (PDF) (uploaded 09/21/18)
14 Days Cash on Hand Waiver Request (PDF) (revised 12/27/18)
Appendix G - Heating System Installation Standards (PDF) (uploaded 09/21/18)

LIHEAP PN19-02 - Effective October 1, 2018 (PDF) (uploaded 10/02/18)
Appeal & Hearing Procedure, Changes to Iowa LIHEAP Policy and Procedures Manual

Attachments
Appeal & Hearing Procedure (PDF) (uploaded 10/02/18)

LIHEAP PN19-03  - Effective October 22, 2018 (PDF) (uploaded 10/18/18)
Changes to Iowa LIHEAP Policy and Procedures Manual

LIHEAP PN19-03 - REVISED - Effective December 17, 2018 (PDF) (uploaded 12/13/18)
Changes to Iowa LIHEAP Policy and Procedures Manual

CSST Gas Piping Safety Information (PDF) (uploaded 11/05/18)
Propane Safety (PDF) (uploaded 11/05/18) 
Small Cylinder Safety Information (PDF) (uploaded 11/05/18)

Uniform Guidance 2 CFR Part 200 requires that hard copy and electronic documentation (client files, contractor files, financial records, etc.) is retained for 3 years after the end of the grant period. Documentation must be maintained longer if an exception is met. LIHEAP has two-year grant periods, which is why records must be kept for a total of five years.

LIHEAP FY14 (10/01/13 - 09/30/14) records must be retained through 10/01/19
LIHEAP FY15 (10/01/14 - 09/30/15) records must be retained through 10/01/20

Please note that just because you can dispose of records does not mean that it is in the best interest of the agency. Be sure to discuss record disposal with your Executive Director and Fiscal Officer, and maintain records according to agency policy. Plese feel free to contact our office with any questions.

Christine Taylor, Bureau Chief
Phone: 515-281-4565
Cell: 515-499-3163
Email: christine.taylor@iowa.gov

John Burnquist, Program Planner
Phone: 515-281-4893
Email: john.burnquist@iowa.gov

Donna Bura, Administrative Assistant
Phone: 515-281-3861
Email: donna.bura@iowa.gov

FY20 LIHEAP Tax Return Usage Guide (REVISED 03/12/20)  - what to count as income on a Federal tax return (PDF) (uploaded 03/14/20)

August 29, 2019 Training was held at the Boys Scouts of America in Des Moines from 9am to 3pm. Below, are documents relating to the training.

PowerPoint Presentation (PDF) (uploaded 09/12/19)
Tax Form Guide (PDF) (uploaded 09/12/19)
Exercises (PDF) (uploaded 09/12/19)
Answers for the Exercises (PDF) (uploaded 09/12/19)

Recording of the training coming soon...

As a LIHEAP Coordinator, It can be daunting to know what you should be working on throughout the year to ensure your program operates as efficiently as possible. The timeline of events/calendars below are meant to be helpful for both the seasoned coordinator and those who are new to LIHEAP. Because each agency has its own dynamics, you may want to take bits and pieces of information from these samples to create your own timeline of events. If your timeline is not listed, please send it to us so it can be added. Thank you!

New Opportunities - Carroll (Word) (updated 09/05/18)

North Iowa - Mason City (Word) (uploaded 10/09/17)

Southeast Iowa - Burlington (Word) (uploaded 10/09/17)

Siouxland - Sioux City (Word) (uploaded 10/09/17)

2019 Spring Meeting - Alliant Presentation (PowerPoint) (uploaded 04/05/19)

FY20 General Vendor Agreement (PDF) (uploaded 09/05/19)
FY20 Addendum - Contracted Price (PDF) (uploaded 09/05/19)
FY20 Addendum - Market Price (PDF) (uploaded 09/05/19)

FY20 Reconciliation Spreadsheet (Excel) (uploaded 09/30/19)