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FAQs - 14.00 Change of Applicant Status

Section 14.00 Change of Applicant Status

The questions below apply to the Change of Applicant Status section of the LIHEAP Policy and Procedures Manual.

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Yes. Send the benefit payment to the utility in case the household had a balance due. If there is a refund, the funds should be sent to the client.

This comes down to the status of the households at the time of application. Pay Client B's vendor. If a refund is sent back, the funds go to Client B as a direct pay.